Online shopping is very comfortable and enjoyable with regard to the products that are used on a daily basis and which the user knows their quality and mechanism of use in addition to that the user has become accustomed to buying them online and he did not find any problems in that, but on the contrary, he gets these products without leaving his home and from He can get discounts when ordering quantities and other features. These goods include personal care products such as cosmetics, detergents and many other products with a known result if ordered electronically. But does this apply to used cars? Of course not, as there are several drawbacks and disadvantages of online used cars shopping. Therefore, there are four negative things that happen when buying used cars over the Internet.
The True Meaning of Online Car Buying
What it means to buy a car online is very different from what a number of people may understand, as it is completely different from that a person who intends to buy a used car browses some websites that display the types of cars and detailed information about their specifications and the expected prices for this car, so browse such sites In fact, it is considered a good thing, as it enables the buyer to get the best specifications and prices, and thus he can negotiate better to get the best offer for the car he wants to buy when he goes to a car dealership by himself and sees this car in person.
Indeed, this is completely different from buying a car online, it means that the buyer browses the websites of companies that sell only via the Internet without having any centers on the ground to display these cars, as these companies display used cars on their website with a statement All specifications and information that the buyer would like to know, the buyer chooses the car he wants to buy and recommends it to be delivered to him at his home or any place he chooses without being able to test the car or see it personally before buying it. Usually, these companies offer used cars at a lower price than the centers that sell cars, because these companies claim that they do not pay for having a store that displays their cars. But what must be known is the fact that these sites incur additional costs that auto center owners cannot bear, such as car delivery expenses, logistical expenses, transportation operations, return policy expenses, marketing and other expenses.
Four Mistakes that Faced the Online Used Cars Buyers
The person who wants to buy a used car online must read the actual and realistic reviews of people that some official websites specializing in these feedbacks to obtain certain information before making the purchase. There are four mistakes that faced the online car buying process including:
-First: the car obtained was the opposite of expectations
It is possible that the car that was purchased remotely is completely different from what the buyer expected, its color or paint may differ, or there may be a number of problems that were not apparent when viewing it online, or it may have some faults that were not mentioned as well. Accordingly, the buyer must know what things he can object to or file a complaint about, as these matters are all explained in the car's purchase policy. There is a good thing about this point is that there is a grace period of 5-7 days in which the buyer can exchange the car if it is contrary to his expectations with another car or to recover his money, but if there is a difference in the price of the other car that the buyer wants to replace it with, it is necessary The driver has to pay the difference.
-Second: Delay in delivering the car beyond the specified date
There is a large number of remote car buyers complaining about this problem, as it is possible for Internet sales companies to delay the delivery of the car to its owner for the agreed date for several days, for a week or more, without any considerations from the company about the plans that he The buyer has the same trips he planned to go to with his new car, or the buyer may have sold his old car based on the delivery date of the new car that he bought, only to find himself after the delay in delivery does not own a car and cannot make his daily and necessary trips.
-Third: poor customer service
Often people who have the experience of buying a car via the Internet complain about poor customer service, as they do not respond to the requirements of customers after the car reaches them properly, they procrastinate as much as possible or they may make promises that are usually insincere, and indeed will not No actual support or desired benefit is provided to the customer.
-Fourth: A grace period that does not suffice for the purpose
When the car arrives to the buyer and finds that there are problems in it, you need to contact customer service to solve these problems, the matter is very difficult and complicated, and when responding to.
